Oveaseas Support

Product Prices

The product price in this site is FOB price (Based on Incoterms 2010). For shipping overseas, the shipping term will be CIF so that fee and the shipping insurance fee will be charged to buyer's account.

Delivery

In principle, HCS will manage the overseas shipping by Japan Post EMS. Please refer to the link below for EMS delivery fees and delivery areas.

EMS

・Asia (First Zone)
・Oceania(Second Zone)
・North America/Central America (Second Zone)
・Middle East (Second Zone)
・Europe (Second Zone)
・South America (Third Zone)
・Africa (Third Zone)

Delivery Fee:https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Delivery Areas:https://www.post.japanpost.jp/int/ems/country/all_en.html
However, HCS may use the courier service other than EMS depending on the shipping situation. In that case, HCS will let you know after canceling your order to adjust the shipping fee. If you would like a delivery with your contracted courier service especially in case of freight collect option, please contact us and you will be instructed to place an order via our related sales agency.

Delivery insurance

For delivery by EMS, voluntary insurance fee will be charged to buyers account according to purchase amount. Please refer to the link below for insurance premiums and coverage.

Delivery insurance:https://www.post.japanpost.jp/int/ems/service/damage_en.html

Shipping insurancewill be added for non-EMS delivery as well unless otherwise specified.

Tracking Code

HCS will notify you of EMS tracking code when the shipping is complete. Please use the code to track your parcel when the product is not delivered.

Delivery Tracking:https://www.post.japanpost.jp/int/ems/delivery/index_en.html

Customs and others

There may be import duties, value-added tax, customs fees, etc., depending on the laws and regulations of the country where we are shipping. As for the costs incurred in this case, it will be charged to buyer's account in principle.
Also, we cannot answer questions about customs, please ask your local customs, etc.

Contacts

If you have any questions regarding overseas support, please feel free to contact us at 〈 info@casterior.com 〉.